Privacy Policy

1. Introduction

RecoverCart ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and related services.

By using RecoverCart, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Email addresses (for waitlist and notifications)
• Shopify store information and settings
• Customer contact information (phone numbers for WhatsApp messaging)
• Store analytics and performance data

2.2 Technical Information

• IP addresses and device information
• Usage analytics and app performance data
• Browser type and version
• Operating system information

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Shopify app services
• To send WhatsApp messages to customers for cart recovery
• To notify you about app updates and new features
• To improve our services and user experience
• To provide customer support and respond to inquiries
• To comply with legal obligations

4. WhatsApp Integration

Our app integrates with WhatsApp Business API to send cart recovery messages. When using this feature:

• Customer phone numbers are processed through WhatsApp's secure infrastructure
• We comply with WhatsApp's Business Policy and Terms of Service
• Customers must opt-in to receive WhatsApp messages
• We respect customer preferences for message frequency and content

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in operating our app (under strict confidentiality agreements)

6. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting infrastructure

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Right to access and review your data
• Right to correct inaccurate information
• Right to delete your data (subject to legal requirements)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

9. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookie settings through your browser preferences.

10. Third-Party Services

Our app integrates with third-party services including:

• Shopify (for app functionality and store data)
• WhatsApp Business API (for messaging services)
• Formspree (for email collection)
• Analytics services (for app performance monitoring)

These services have their own privacy policies, and we encourage you to review them.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: